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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Migrating account after divorce

This is an issue about a Nest thermostat. It only gave me the option of Nest Aware. I got divorced and kept the house with the Nest thermostat but my ex has the account linked to his email. He won’t transfer the account or help me in any way. How can...

Resolved! Recover known faces and video history

My sybscription was terminated when my credit card passed its expiration date. I have now added my new card and started a new subscription. Can I recover all the known faces that was lost?Also, the video history was lost. Not as important as the face...

Paxter by • Community Member
  • 698 Views
  • 3 replies
  • 0 kudos

Unable to Cancel Nest Subscription

I'm being charged for a Nest Aware subscription that I don't have anymore. I've opened 6 cases with your customer service team and they don't see any active subscriptions and tell me every time I won't be charged again. I'm credited the $8 but once 2...

Delo281 by • Community Member
  • 569 Views
  • 2 replies
  • 0 kudos

Resolved! doorbell memory

I paid $80 last week and i still do not have any events held for more than 3 hrs. can u tell me why?

Google NEST set temperature to 31 degree C by itself

Google NEST set the temperature to 31 degree C by itself when we were on vacation. That increased our gas bill badly. When I talked to NEST senior manager, Saorese Eliza, she told me that my HVAC needs to be maintained yearly. She never answered why ...

bobozhou by • Community Member
  • 600 Views
  • 1 replies
  • 0 kudos

Resolved! Nest aware subscription multiple cameras

I have multiple cameras and Im paying two nest aware plus subscriptions but i just realized that for multiple cameras at the same home, i should be paying only one for all of them. How can i group them in order to pay one subscription?

Alet by • Community Member
  • 786 Views
  • 1 replies
  • 0 kudos
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