Unable to cancel Nest 1 Aware Gen

[dman2]

Cannot find a way to cancel my 1st gen nest aware subscription. Contacted support as suggested from another thread post with same issue.  Need help

[MplsCustomer]

@dman2 

Did you try the "Contact us" link under "Nest Aware Premier Care" on the page below? They say you "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[zoeuvre]

Hi folks, 

@dman2, thanks for reaching out to us. To cancel your Nest Aware 1st Gen subscription, follow the steps below: 

1. Visit https://goo.gle/2wqvqdm.
2. If not signed in already, select Sign in with Google or Sign in with Nest based on your account’s state.
3. Check your Nest Aware subscriptions and the assigned device.
   • If you want to cancel Nest Aware, you can select Cancel Nest Aware next to the subscription you wish to cancel. A pop-up prompt appears to warn you that video history gets deleted once your subscription is cancelled. Select Cancel service to confirm.
   • If you're still on a trial, you can select Manage, then Cancel service. A pop-up message appears to warn you that video history gets deleted once your subscription is cancelled. Select Cancel service to confirm.

I appreciate your help, @MplsCustomer. 

Best,

Zoe

[zoeuvre]

Hi dman2, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hi there, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe