Unable to connect nest camera

[Cece_81]

I had this camera setup previously and removed it from the app, now i cant add it back in. Ive tried scanning the qr code but it cant find it. The light on it turns green whenbit can sense movement etc but i cant connect it to my app.

[David_K]

What model of camera do you have? Which app are you using?

Nest camera and doorbell lights and sounds - Google Nest Help

[EdmondB]

Hello Cece_81,
 

I'd like to jump in here and check if you've seen davidking's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @David_K.
 

Best,
Edmond

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Best,
Edmond

[EmersonB]

Hey everybody

@Cece_81, just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate your response, Edmond and davidking.
 
Best,
Emerson

[Annies11]

I scanned the qr code and still can't find my camera they will not connect to my phone

[EmersonB]

Hi Annies11,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, which Nest Camera do you have? What app are you using during set up? Is this a new installation? Looking forward to your response.

Regards,

Emerson

[Cece_81]

Hi, i reset the camera and have been able to reconnect it to the app. Thanks for your help!

[zoeuvre]

Hi all, 

@Cece_81, awesome! I'm happy to hear that everything has been sorted out. 

@Annies11, I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 

Thanks for your help here, @davidking, Edmond, and Emerson. 

Kind regards,

Zoe

[zoeuvre]

Hello Annies11, 

I want to check if there might be anything else you needed on this or if you had any other questions. If there's more you need, just let us know.
 

Thanks,

Zoe

[zoeuvre]

Hey Annies11, 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

All the best,

Zoe