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Unable to connect nest camera

Cece_81
Community Member

I had this camera setup previously and removed it from the app, now i cant add it back in. Ive tried scanning the qr code but it cant find it. The light on it turns green whenbit can sense movement etc but i cant connect it to my app.

10 REPLIES 10

David_K
Platinum Product Expert
Platinum Product Expert

What model of camera do you have? Which app are you using?

Nest camera and doorbell lights and sounds - Google Nest Help

EdmondB
Community Specialist
Community Specialist

Hello Cece_81,
 

I'd like to jump in here and check if you've seen davidking's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @David_K.
 

Best,
Edmond

EdmondB
Community Specialist
Community Specialist

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Best,
Edmond

EmersonB
Community Specialist
Community Specialist

Hey everybody

@Cece_81, just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate your response, Edmond and davidking.
 
Best,
Emerson

Annies11
Community Member

I scanned the qr code and still can't find my camera they will not connect to my phone

 

EmersonB
Community Specialist
Community Specialist

Hi Annies11,

 

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, which Nest Camera do you have? What app are you using during set up? Is this a new installation? Looking forward to your response.

  

Regards,

Emerson

Cece_81
Community Member

Hi, i reset the camera and have been able to reconnect it to the app. Thanks for your help!

zoeuvre
Community Specialist
Community Specialist

Hi all, 

 

@Cece_81, awesome! I'm happy to hear that everything has been sorted out. 

 

@Annies11, I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 

Thanks for your help here, @davidking, Edmond, and Emerson. 

 

Kind regards,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hello Annies11, 

 

I want to check if there might be anything else you needed on this or if you had any other questions. If there's more you need, just let us know.
 

Thanks,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hey Annies11, 

 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

All the best,

Zoe