Unable to manage Nest Aware Plus subscription

[marcusljx]

I am subscribed to Nest Aware Plus, and I want update my payment settings as my credit card is about to expire. However, when I select "Manage Subscription" in the Google Home app, it brings me to the Google Payments Subscriptions page and shows me an error saying:

This structure was either deleted or belongs to a different account. If you own this structure, you can manage subscriptions by signing in to the account you use with the Google Home app.

Help would be much appreciated!

[MplsCustomer]

@marcusljx 

I have an iPhone and in the iOS version of the Google Home app I can't find a "Manage Subscription" option.

However, I can go to this link in a browser and update my subscription billing info:
https://store.google.com/subscriptions?hl=en-US

Also, on the Nest Aware Plus screen in the Google Home app, do you have a "Billing Support" option that is supposed to let you "Request a call for issues with billing"?

You could also check to make sure you have only one "home" or "structure" set up in the Google Home app or the Google Nest app.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

Best Regards,

Brad.

[marcusljx]

Hi Brad,

Yes I am still unable to manage my Nest Aware Plus subscription. Is there a way for me to do this online via Google Support Chat or otherwise? I am not keen on calling any hotlines as I have a hearing disability that makes it difficult for me to have conversations on the phone. 

[Brad]

Hey there,

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Please let me know if you need further assistance.

Best Regards,

Brad

[Brad]

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad