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Where can I find an Invoice for my 1st Generation Nest Aware Subscription (not migrated to Google)

Salro
Community Member

I have been charged for my 1st Generation Nest Aware subscription and I would like a copy of my invoice.  I have managed, after a very frustrating time of reading threads, to get to my account where I can cancel my subscription or change my payment method but no where can I find my billing history and an invoice to download for my company.

Please help, why do Google make life so difficult?  If you are charging for a subscription you should allow for the customer to get a receipt.

8 REPLIES 8

David_K
Platinum Product Expert
Platinum Product Expert

Try these steps:

  1. Go to Google Pay.
  2. Sign in to your Google Account.
  3. Select Activity.
  4. To get your receipt, select an order.

Google don't offer invoices unless you live in the European Economic Area or Morocco.

Request a VAT invoice for Google purchases - Google Pay Help

Salro
Community Member

I am still a nest subscriber and have not migrated to Google as it is more expensive for 2 cameras on Google so these steps do not help me

 

MplsCustomer
Bronze
Bronze

@Salro 

I don't think you can get an invoice, but you can view payment history by going to the link below, clicking on your subscription, and clicking on "View payment history", and if we click "View transactions", we get a page called "Completed purchases".

https://store.google.com/subscriptions

Also when our Nest Aware Plus subscription is renewed, we get an email from "Google Store" titled "Your Nest Aware Plus [HOME NAME] subscription receipt" that lists our renewal amount and payment method.

 am still a nest subscriber and have not migrated to Google as it is more expensive for 2 cameras on Google so these steps do not help me

@Salro 

I don't know, then, how you'd get an invoice or receipt. For the one year we were still on a Nest Account with 1st gen subscriptions, our annual subscription was verified with an email from "Nest Store" (#) entitled "Your Nest order".

EdmondB
Community Specialist
Community Specialist

Hello Salro, 
 

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Usually, after purchasing any Nest device or subscription, Google sends a confirmation email about the purchase.
 

Check this link, then select your profile icon. On the drop-down menu, tap on Orders, and then you should see your order history.

Thanks for the help, @David_K and @MplsCustomer.

Let me know if that works.

Bes,
Edmond

EdmondB
Community Specialist
Community Specialist

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Edmond

EdmondB
Community Specialist
Community Specialist

Hi there, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Edmond