how to get in touch with Senior Support specialists

[BC1]

Hi we have an open case that's been open for 5 days and the next step is supposed to be done by the Senior Support Specialists.  The support staff that man the chat/phones say they can't do anything.  Anyone have any success in contacting the Senior Support Staff?  How many days does it take to resolve something that needs escalation to this level?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.