overpaid subscription

[crezzer6]

In December 2022 I received an email saying my annual sub of £120 hadn't gone through.  I rectified this by changing the payment to a monthly sub of £10.  However on checking our account I note the £120 did go through.  Therefore we are due a refund of £120.  I have used the help section to try to get through but when hitting the "contact" button it simply sends me to the same help section; I'm just going round in circles.  How do I get my £120 back?

[MplsCustomer]

@crezzer6 

When you're using the "Contact us" link, do NOT select any of the suggested help topics on the "Resources" page; just click "Next step" to get to the contact options page/

[janthadeus]

Hi folks,
 

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need anything else.

I appreciate your help, MplsCustomer!
 

Thanks,

JT

[Markjosephp]

Hi there,

Thanks for assisting here, JT.

@crezzer6, I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

[Markjosephp]

Hello crezzer6,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Thanks,

Mark