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Batteries Draining - Nest Smoke CO 2 detectors

Mike13
Community Member

In April of 2021 we bought 3 Next Smoke C0 2 detectors.  Within 2 months all three had been through 2 sets (6 batteries each) of replacement batteries. At that point, they were removed from service and we've been without for 10 months. During that time I've repeatedly tried to contact customer service only to be unable to request replacement for obviously defective devices.  Google couldn't make it harder to request help.

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey Mike13, 

 

I'm sorry to hear about your experience — I want to dig deeper into this. 

 

Could you provide the latest case id of your interaction with our support team so I can have it reviewed?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

I know it's been a while but I wanted to ensure this is covered. Let us know of your interactions case if you still need help with it. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba