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Brand New Nest Protect Gen 2 low battery

PatrickF
Community Member

Hello, 

I upgraded my Gen 1 Nest Protects with Gen 2 about 45 days ago; two of the units are working just fine and one indicated low battery last week. All units are wired,  I replaced the batteries on Sunday and the new Lithium Energizer batteries woke me up at 4am indicating low battery mode again (still hardwired, power is working). This is a battery life of 4 days... I had this problem previously with one of my Gen 1 units at times but that was when they were battery powered. I'm not even sure why the battery is being used in the wired version because it does show a green light and no indicator in the app that power is not working. Please Help! 

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there PatrickF, 

Sorry to hear about the issues with your low battery within your Nest Protect, I can imagine it's annoying to have to change the batteries very often. I'm happy to look into this for you. 

 

I was able to find an article about the different generations of protect, that you can use to review what the issue might be. 

 

If you find that you're still having issues or questions about this, let me know and we can look into making a case for you and escalating it to get this taken care of. 


Best regards, 

Garrett DS

PatrickF
Community Member

Please open a case in regards to this, the information provided did not assist with the issue; another round of batteries died last night with this batch lasting 6 days fresh out of the package. 

ai
Community Specialist
Community Specialist

Hello PatrickF,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 1-7998000031986.
Kindly,
Ai