Brand New Nest Protect chirping

[fitzwell]

We have installed 2 devices today, straight out of the box. One of the devices states low battery and chirps intermittently. If we take the batteries out of the one that is working fine and put these into the "low battery" device it still chirps and shows low battery in the app.

Is this a faulty product that we need to return?

[zoeuvre · Accepted solution]

Hey fitzwell, 

Thanks for visiting the Community. I'm sorry to hear that and for the delayed response.
 

Nest identified a bug that caused a Nest Protect using the software version 3.1.2rc1 to incorrectly assess its battery health and send out a false very low battery alert. Check Nest Protect software update history to identify if the Nest Protect you’re troubleshooting is on the latest software. 

If you have identified that your Nest Protect is not yet updated, you may perform a software update on your device by following this guide. 

Let me know how it goes. 

Best,

Zoe 

[Jenelyn_O]

Hi there,

Checking if you managed to see the response above. If you still need help, please let us know, as we'll be willing to assist you further. 

I appreciate your help, Zoe.

Thanks,

Jenelyn

[fitzwell]

That is very good to know, thank you for replying. As the device was new we returned it to the retailer and have had no trouble with the new device. But hopefully this information will help someone else in same position. many thanks 

[zoeuvre]

Hello fitzwell, 
 

Happy to hear that! It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Cheers,

Zoe