Burning Hot Nest Protect Battery

[djarnd]

Like many others, I was awoken this morning (4am) to a chirping Nest Protect complaining about a low battery. We’d received no prior app alerts about low batteries and on inspection I discovered one of the batteries was scalding to touch and there was a burning smell front the Protect device.

I have seen other people post about this exact issue in this forum and reddit and apparently I should not continue to use this Protect.

I have 11 Nest Protect devices at two different properties, and am very concerned about what would have happened if I wasn’t there to take the Protect down and remove the batteries immediately.

Google is there someone I should contact?

[JuanCH]

Hi djarnd,

Thanks for reaching out to the community! I'm sorry that your Nest Protect battery was scalding to the touch and had a burning smell. I’m here to help! The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Best regards,
Juan

[djarnd]

Hi Juan, Thank you for getting back to me. I have completed the form.

[JuanCH]

Hi djarnd, 

We have received the information correctly. Stay tuned; a member of our support team will be in touch over email to help.

Best regards, 
Juan

[DanCoco]

I think our best bet as a customer base is to make these problems known outside Google, so a trend can be established. Could you please take a moment to report this issue to the Consumer Product Safety Commission at: https://www.saferproducts.gov/IncidentReporting