03-10-2022 03:01 PM
I have 3 Next Protect detectors, I have two Gen 1 and one Gen 2. I just recently switched to AT&T fiber internet connectivity. I have a TP-Link mesh with a 2.4 and 5.0 broadcast. I have been able to reconnect my other Nest Products (thermostat & cameras) to the 2.4 network, but I have not been able to get my Nest Protects to reconnect.
I have followed all of the instructions in the documentation including reseting to factory default, and I still cannot get it to connect.
Best Regards,
UXDiva
03-13-2022 10:51 AM
I had the same problem. and followed all the same instructions that didn't work. I finally took all four of mine down, Erased them from my nest app and renamed them one at a time when I added them as a new product. It finally let me put in my new wifi password and they are working.
03-18-2022 09:38 AM
Thanks for your response.
What you described worked for my video camera, and thermostat, but my nest protect smoke detectors are still offline, and won't re-add to the system after I completely removed them.