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Can't setup Nest Protect

lordbah
Community Member

After I entered the password, my router saw the device, and the app gave a message that it couldn't be added to my Nest account, try again in a few hours. P000 (0.65). Later tries just failed almost immediately ("Something went wrong") and suggested a factory reset. After factory reset, same behavior as described above.

Pixel 8 Pro, Android 14

Device Version 3.0.1.2 (spoken during factory reset)

Just bought from Amazon, they didn't mention that it was manufactured in 2015 and only has 1 year of life left.

So ... from what I've just been reading, Nest Protects with old firmware are bricks?

1 Recommended Answer

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

@lordbah 

The first thing is I would return the Nest Protect to Amazon. There is no reason they should be sending you a nine-year-old device.

When you set up the Protect make sure you are next to your wifi router, Bluetooth is turned on, you are connected to a 2.5Ghz wireless network, IPv6 or Multicast is enabled and you are using WPA2 encryption.

The Protect will try to use another Nest product to assist with setup and it is better to have it close to the Protect when doing the setup. If it keeps failing at that point, try turning it off.


To ensure that I see your reply, please tag me using @Patrick_Caezza

View Recommended Answer in original post

4 REPLIES 4

lordbah
Community Member

I had a chat with Google Support on the Google Store to see if there was a way to know that I wouldn't get a brick if I purchased from them. You can imagine how frustrating that conversation was. They aren't equipped to deal with inquiries like that. But all I'm looking for is something like a statement on the web page like "You will receive a device manufactured within the past 3 years".

lordbah
Community Member

Additional info: I only have one other Nest device, a Google Nest Hub Max. It does not appear in the Nest mobile app (I've never wanted to try adding it there). The Google Home app does know about it. Mentioned in case relevant somehow.

In the Nest app I added a second home "Home2", and tried to add the Nest Protect there. Same results.

I tried a different wifi network which is 2.4 only. Same results.

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

@lordbah 

The first thing is I would return the Nest Protect to Amazon. There is no reason they should be sending you a nine-year-old device.

When you set up the Protect make sure you are next to your wifi router, Bluetooth is turned on, you are connected to a 2.5Ghz wireless network, IPv6 or Multicast is enabled and you are using WPA2 encryption.

The Protect will try to use another Nest product to assist with setup and it is better to have it close to the Protect when doing the setup. If it keeps failing at that point, try turning it off.


To ensure that I see your reply, please tag me using @Patrick_Caezza

lordbah
Community Member

Yup, already returned. I've ordered one from Google directly, we'll see how that works out.