10-15-2022 09:07 AM
Instructions seem to be that updating for new wifi settings should be under Settings / Device Options – where abouts?
10-19-2022 06:42 PM
Hi LionelG,
Thanks for reaching out. We appreciate you sharing the screenshot. Let’s sort this out — do you have a 1st gen or 2nd gen Nest Protect?
Give these steps a try:
For 1st gen Nest Protect.
For 2nd gen Nest Protect.
Tip: For 1st gen Nest Protects, write down the entry key for each of your Protects and put it in a safe space. That way if you ever need to update its Wi-Fi information again, you won’t have to remove your Protect from the wall or ceiling to re-add it to the app.
Thanks,
JT
10-22-2022 07:29 PM
Hi there,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
JT
10-24-2022 07:50 PM
Hey there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
I appreciate the help, JT.
Thanks,
Archie