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Nest Protect

Forum Posts

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by Diamond Product Expert
  • 3802 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 141597 Views
  • 243 replies
  • 11 kudos

First Time Protect User - Bought 3, only first one connects to network.

Same issue Alon posted a few weeks ago. I bought 3 Protects. First one connected to the network with relative ease. After that, nothing. "Something went wrong" This device (location) can't be set up. Factory reset this device by holding..... " I saw ...

larz28 by Community Member
  • 8031 Views
  • 29 replies
  • 0 kudos

Resolved! Turning off Nest Protect

is there a way to turn off Nest Protect.NOT silence.we will be doing some work in the house that will have some smoke, and want to avoid having to 'silence' the units with the app.would like the ability to turn off the units for a few hours.thank you

petergluck by Community Member
  • 3206 Views
  • 7 replies
  • 0 kudos

ALARMS When not at home

Is there a different way to make sure if there is a fire to stop the alarm if we are not home?

roanne9145 by Community Member
  • 1454 Views
  • 4 replies
  • 0 kudos

Nest Protect offline New Router

I upgraded my internet which included a new router and now I can connect to the new router and my phone App does not find the new router or ask me to select the new WIFI SSID and enter password. Do I have to remove ALL my Nest Protects from the App a...

rbeitter by Community Member
  • 1337 Views
  • 8 replies
  • 0 kudos

Nest tech support is a scam and so are theyre policies

I just got off a chat, where I was trying to find out why it drains batteries so fast, I have 2 of them, the one upstairs works just fine, but evidently this one can only take the energizer ultimate lithium batteries! Really? It's worked fine for ove...

Nest Protect factory reset fails silently

I am having the exact same problem that was reported in https://www.googlenestcommunity.com/t5/Nest-Protect/Factory-reset-doesn-t-seem-to-work/m-p/287897/thread-id/4963.My Protect lost connection and I followed the support instructions that said I sh...

jtlinden2 by Community Member
  • 1156 Views
  • 4 replies
  • 0 kudos
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