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Nest Protect

Forum Posts

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by Diamond Product Expert
  • 2090 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 124758 Views
  • 243 replies
  • 11 kudos

Nest Protect won’t do heads up

No matter what I have tried, my 2nd generation Nest Protects just will not do heads up when in the presence of small levels of smoke. I’ve tried matches, small amounts of smoke spray, blowing out candles, but nothing works. I recovered by old 1st gen...

Natewagner by Community Member
  • 4296 Views
  • 14 replies
  • 1 kudos

Resolved! Google Nest S3004PWBUS Pro edition vs S3000BWES

Can someone tell me what the difference is between these products? Both are battery-operated units. Besides the requirement of sales is not allowed without professional installation and has a longer warranty. Are there any specific differences such a...

utz1utz by Community Member
  • 9903 Views
  • 23 replies
  • 0 kudos

Nest Protects dropped out

This is bloody ridiculous! When I had my Apple AirPort Extreme 802.11ac bridged to my Xfinity gateway, the two Nest Protects worked fine on my WiFi network. But when I unbridged and went with the router within the Xfinity gateway, on the Nest Learnin...

Zopkios by Community Member
  • 696 Views
  • 3 replies
  • 0 kudos

Nest Connect and nest protect

I’m getting very frustrated with this situation at this time. I have 4 google mesh, Nest doorbell, Yale lock with nest connect, 4 cameras, 4 google Dots, google Hub, 2 nest thermostats, google comcast and 4 nest protects I’m probably missing the rest...

Google Nest smoke alarm annoying message

We have had 2 Google Nest smoke alarms for at least a couple of years with no problems. A couple of months ago, the one downstairs started speaking “device number one is not communicating.” It does this every other day at 5:50 AM. Repeats the message...

DianeSL by Community Member
  • 814 Views
  • 3 replies
  • 0 kudos

Nest Protect Illuminates In The Middle Of The Night

It’s been happening for over 2 years now. Normally the illuminate function works just fine when we walk by at night. No issues there. But the past couple of years it will randomly illuminate in the middle of the night like around 3, 3:30am. Random ti...

Deeeenice by Community Member
  • 1208 Views
  • 5 replies
  • 0 kudos

Log into Nest Protect Smoke Detectors via USB

Hello all,I am trying to log into to obtain the network name and entry keys as the labels have been damaged and can't use the QR code, nor can I read the entry keys etc... I have tried this solution but it does not work:1. Plug USB into back of Nest ...

RaphaelF1 by Community Member
  • 2999 Views
  • 9 replies
  • 1 kudos

Nest protect mounting plate replacement

I had work done in my home and the contractor lost the mounting plate for my carbon monoxide detector. I need a replacement. Any help would be appreciated.

Decker by Community Member
  • 1175 Views
  • 5 replies
  • 0 kudos

Not possible to factory reset

Hi,i got an email from Google informing that one of my Nest protector failed updating to the latest release (3.4.1rc1). I followed the instructions provided (1st getting the device closer to the router, 2nd run a network check, 3rd factory reset). As...

MikaCH by Community Member
  • 1224 Views
  • 4 replies
  • 1 kudos
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