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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 114 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 123658 Views
  • 243 replies
  • 11 kudos

Help with nest smoke alarm

Hello, I recently purchased a nest protect smoke/co alarm. I set it up in the nest app and all seemed well. I then thought about how I can share the device and notifications with my fiancé. Upon researching it seemed i needed to download the Google h...

nest smoke detector

I have one area showing offline..so go to that area and press button and it comes on line and knocks off other area ,. Same WiFi same ssid .using unifi ..have 13'access points and 5 switch all up-to-date and all unifi equipment ..

smoking10 by • Community Member
  • 959 Views
  • 3 replies
  • 0 kudos

Resolved! Do I need to replace them all?

Our home has six somewhat old smoke detectors. Three of them are not functioning properly. Can I simply replace the three troublemakers with Nest Protect, or would I have to replace all six? What concerns if any would I have if I only replaced three ...

MTNesters by • Community Member
  • 5864 Views
  • 10 replies
  • 0 kudos

Cannot connect Nest Protect after upgrading to BTSmart Hib2

I have recently upgraded to BT Smart Hub2. All works OK except Nest Connect. The 6 existing Nest Connects talk to each but they are offline. Changing internet settings doesn’t work. I have restored one Nest Connect to factory setting and tried to con...

Alfred123 by • Community Member
  • 997 Views
  • 5 replies
  • 0 kudos

Smoke protector

I replace batteries in a few days later it disconnected tried to reconnect it several times for about 2 1/2 hours and still no luck reset it to factory and still no luckI need technical phone support specific to my needs. I don’t have all the informa...

Gtgjoey by • Community Member
  • 1109 Views
  • 3 replies
  • 0 kudos

Nest Protect Devices Using High Bandwidth

Does anyone else have a problem with their Nest protect devices (gen 2) using a very high amount of data? As an example, over a 24 hour period between 4 Nest Protect devices I saw an download of 17.87 GB and upload of 40.73 GB - that's right GB, not ...

Resolved! Nest protects

Hello my nest protect keep alarming and saying that the sensor failed even though I brought it today and when I open it up the sensor was missing and I don’t know what to do it’s alarming all night and my family can’t sleep if there anyway that you c...

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