Sorry for the delayed response here but thanks for posting.
Were you both able to speak to our support team already? If not yet, you may reach out to them via phone or chat here: https://goo.gle/3ie15Ae However since you're already here, perhaps we could help.
alibarber, could you tell us more about your concern so we could take a closer look at it?
jackschuch, is this a new installation or was it working before? Are you getting a specific code aside from this message? If you do, please try the suggested troubleshooting guide here: https://goo.gle/3PiSsFa
Let me know how it goes.