01-08-2022 08:21 AM - edited 01-08-2022 08:36 AM
Hi,
I have 3 Nest Protects (2 upstairs &1 downstairs).
All have been working fine for years until one of the upstairs protect disconnected from the WiFi and won't reconnect.
I've tried resetting the router and done a factory reset of the protect, removed from Home app and it just won't connect to the wifi and get error code P006.(3.10)
The 2.4 and 5 bands on the router have same names.
Very odd that it was working fine for years and now isn't. Especially as the other 2 protects are connected and working along with a nest thermostat.
Any help would be appreciated.
Thanks
01-09-2022 03:53 PM - edited 01-09-2022 03:53 PM
I'm in the same boat here. Lost 1 of 2. Did all the steps for each item. Same error code. The 1 offline is older than the other. Are yours all the same 'age' or version?
01-09-2022 07:53 PM
Since I posted my question, I rebooted my wireless router (Netgear) a few days later and added the Protect as a new product and I was able to connect to Wifi. Now it works.
08-16-2022 05:15 PM
I've done that but mine still won't connect either. I followed all the steps on the trouble shooting page, this was one of the first.
01-09-2022 07:54 PM
Yes all 3 of mine were purchased at the same time. They are the same model.