10-28-2021 06:29 AM
One of the great features of Nest Protect 2 is when an alarm occurs it communicates with the Nest Thermostat to tell it to shut down. I have two Nest Thermostats on Home 1 on my Nest app. I recently added 6 Nest Protect 2s, but in order to get them connected had to use a new home - Home 2. I'm wondering now if my Home 2 Nest Protects will actually communicate with my Home 1 Nest Thermostats or do I somehow have to merge them all on to one Home location. They all use the same WiFi. Thanks for any help.
12-16-2021 12:25 PM
Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
12-16-2021 12:48 PM
Jake, no I still don't know if my Nest Protects in Home #2 will communicate with my thermostats in Home #1. Both are on the same app, on the same WIFI network in the same residence, but I had to use a new Home location (Home #2) in order to get the Nest Protects connected. They wouldn't connect to WIFI if using Home #1. So if they sense smoke or CO will they communicate to the Nest thermostats to shut off since they are listed in different Home locations on the app?
I see a number of other people who seem to have the same problem connecting and I tell them to use a different home location in the app, but also tell them I'm not sure if the communication features with other Nest products will still work.