Connecting existing protect alarms to new wifi

[Lane84]

(I don't know how to tell if the protect items I have are Gen 1 or 2)

I changed my wifi.  I have four protect alarms and was able to connect them without a problem.  The other two are too high for me to get to.  I do, however, have a copy of the bar code and information from the back of the alarm.  Everything I read says I have to put the alarm next to the wifi.  Is there a work around that?

[listairee]

Hello @Lane84,

Thanks for reaching out. Are you referring to Nest Protect - Smoke Alarm? If so, you can follow these steps to update the Wi-Fi information on your Nest Protect.

Hope that helps! 🙂

[Markjosephp]

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for the awesome link, @listairee.

@Lane84, I'm checking in. Were you able to do the steps shared by listairee? I'd be glad to hear from you — we'd like to make sure everything is working.

Best,

Mark

[BarbMc]

Hi,

I have the same problem, a new wifi network. I can scan all my smoke detectors, however I can't figure out how to connect to the new wifi. The directions in the link above (and provided in a lot of threads) states go to settings then select your protect. I don't have any option even close to that on my Nest app. When I try to re-add the smoke alarm by scanning the barcode, I get an error saying I'm not connected to wifi. Any suggestions?? 

[Markjosephp]

Hi there,

Thanks for letting us know, and I appreciate all the steps taken. Let's sort this out.

Going over these steps might help:

1. Move all the Nest Protects close to the router.
2. Remove all the batteries and leave them out for at least 3 minutes before plugging them back in.
3. Once ready, press and hold the button to reset the smoke alarms. You should hear a chime at the end, indicating that it's ready for setup.
4. Open the Nest app and remove the Nest Protects from the homepage.
5. Proceed by adding them one at a time.

Please keep me posted on how it goes.

Regards,

Mark

[Markjosephp]

Hello folks,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Regards,

Mark

[zoeuvre]

Hi everyone, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Cheers, 

Zoe 

[Lane84]

I had been following those directions and it still didn't work. Come to find out, it's connecting with the help of another existing Protect alarm.  That alarm ended up having a problem, so once I work with the other working alarm, it all went together as advertised!  Fixed their 'assisting' alarm as well.