Device connected but nest app showing offline

[liddell587]

Hi,

I purchased my first nest product today (wired protect - gen2) so no experience with these devices.  I installed the nest app, logged in via google and proceeded to setup the device.  All seemed to go well with the device connected to my wifi network.  In the app, I can see the device (currently showing yellow as it isn't hard wired connected yet) but the app is showing offline.  When I hit the offline button in the app, it says that nest can't connect to any devices in my home (the protect is the only nest device I have).

Is there something further I need to do to get the app online?  Does this mean I won't get remote alarms if the device activates?  My confusion is that I can see the device in the app.

Any help appreciated.  I have tried uninstalling and re-installing the app but no change.

Thanks

Steve

[Jake]

Hey liddell587,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey liddell587,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey liddell587,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake