Thanks for visiting the Community. I'm sorry to hear that and for the delayed response. Let's check this out — can you send us a photo of the wire that was cut on your Nest Hello doorbell so we can have a better look?
Looking forward to your response.
It's me again. Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.