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Need a backplate for nest protect 2nd gen battery

jschiao14
Community Member

Anyone know of where to get a replacement mount for the nest protect Gen 2 Long-life battery? Customer service  that we currently do not have a stand alone backplate for Nest Protect available on Google store. I was told to find it at a third party retailer. Very disappointed in the customer service. Any leads would be helpful.

12 REPLIES 12

aldante13
Community Member

Agreed!  We're in the same boat.  We have seven of these Google devices, with six years left until the expiration date.  This was a significant investment and now it appears they are totally worthless.  Google needs to provide better customer support.  It's just stupidity that they can't make these inexpensive, but crucial parts available for purchase.  I was thinking of purchasing some other pieces and parts that form part of this ecosystem, but if this is the type of service I can expect, then I'm going with another company.

 

I also need 2 blackplates for Protect Gen2 Battery version -- over 5 years before I hit the "replace by" date. I recently moved and took the protects of the ceiling but forgot to remove the backplates...called Nest customer service today and was also told to buy at either the google store or at a 3rd party retailer. Asked them to send me a link to purchase, but doubt I will receive a reply because to my knowledge this is not possible.

Mlabrador
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for posting and apologies for the late reply. 

 

@H-Man, thanks for the help. 

 

@jopalma & @Dave82, Could you please fill out the form so we can take a look into it? 

 

Keep me posted. 

 

 

Regards, 

Nikki 

H-Man
Silver Product Expert
Silver Product Expert

Hi Nikki,

Can you please tell me why some of my posts are being deleted? Also, I intermittently seem to be blocked from this site... I've got no idea what the hell is going on!!

 

Cheers.

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you managed to see Nikki's post. Please let me know once the form has been filled out. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Dave82
Community Member

Hey Jake, I filled out the form and got a call from Google, but the Nest Protect is not within warranty any more. 

 

Is Google going to sell or provide any replacement back plates for this product? 

H-Man
Silver Product Expert
Silver Product Expert

Dave82 - try ebay!

Jake
Community Specialist
Community Specialist

Hey Dave82,

 

At this time, Google is not selling any replacement back plates. Sorry about that. Please let me know if you have any other questions from here, as I would be happy to review.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Dave82,


I wanted to check back in with you, and see if you had any other questions from here. Please let me know, as I would be happy to review.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Dave82,

 

I wanted to jump back in, and let you know I will be locking the thread in 24 hours.

Best regards,
Jake

Dave82
Community Member

Same for me. My nest protect mounting bracket became so brittle it broke and is now just dangling from the ceiling. Can't find a replacement mounting bracket anywhere. I need a 3D printer and an Etsy store and we would make some coin selling these to everyone with this problem. Why is Google sucking so bad with their customer support of this product?