Anyone know of where to get a replacement mount for the nest protect Gen 2 Long-life battery? Customer service that we currently do not have a stand alone backplate for Nest Protect available on Google store. I was told to find it at a third party retailer. Very disappointed in the customer service. Any leads would be helpful.
Agreed! We're in the same boat. We have seven of these Google devices, with six years left until the expiration date. This was a significant investment and now it appears they are totally worthless. Google needs to provide better customer support. It's just stupidity that they can't make these inexpensive, but crucial parts available for purchase. I was thinking of purchasing some other pieces and parts that form part of this ecosystem, but if this is the type of service I can expect, then I'm going with another company.
I also need 2 blackplates for Protect Gen2 Battery version -- over 5 years before I hit the "replace by" date. I recently moved and took the protects of the ceiling but forgot to remove the backplates...called Nest customer service today and was also told to buy at either the google store or at a 3rd party retailer. Asked them to send me a link to purchase, but doubt I will receive a reply because to my knowledge this is not possible.
I wanted to check in and see if you managed to see Nikki's post. Please let me know once the form has been filled out. I would be happy to assist, and make sure you are good to go.
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Hey Jake, I filled out the form and got a call from Google, but the Nest Protect is not within warranty any more.
Is Google going to sell or provide any replacement back plates for this product?
At this time, Google is not selling any replacement back plates. Sorry about that. Please let me know if you have any other questions from here, as I would be happy to review.
Same for me. My nest protect mounting bracket became so brittle it broke and is now just dangling from the ceiling. Can't find a replacement mounting bracket anywhere. I need a 3D printer and an Etsy store and we would make some coin selling these to everyone with this problem. Why is Google sucking so bad with their customer support of this product?