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End of Life or what?

bandwiches
Community Member

Is the product End of Life or what?

  • Any product you can get your hands on is outdated by years
  • Retailers don't seem to be restocking them
  • Can't find Wired ones (even on the store)
  • The bundles haven't been available for a while (it's not seasonal if it was available year round)

Thanks!

1 Recommended Answer

If Google moderated these forums actively, I feel like I wouldn't be able to voice my findings to other users like I do. We've been able to get Google employees to post something in here VERY rarely.

- Once after a thread with hundreds of replies and over a year old, after a tech website linked to the thread. Just so they could tell us getting the protects into Google Home was "on the roadmap" and disappear just as fast as they came. But not before locking the thread.

- The second time, after a user in Australia had an issue and could not reach support because the phone number for the whole continent was out of service. He found a mod list and ran down the tags. (I don't think they ever resolved his issue or gave him the refund he deserved.)

As a former firefighter, and owning 4 detectors between 2 homes, I wouldn't recommend anyone buy these as a new system anymore. All the evidence points to these being in the tail end of the product lifecycle and there's too many unaddressed safety concerns as well. (Not necessarily to the point of "omg you have to replace your whole system today" but 🤷 situation varies.)

Mine expire in 2028 and i'm honestly waiting for Google's discontinued notice to drop any day now. (Hopefully they give notice, instead of having them just fail to connect one day, and silently stop connecting to the app.)

I can't imagine anyone buying these new and having them last for 7-10 years from now. (Wait I meant 5-8 years with that expiration date issue.)

View Recommended Answer in original post

8 REPLIES 8

JillG
Diamond Product Expert
Diamond Product Expert

Hi @bandwiches 

There's been some other community members saying similar about low stock. We wouldn't know what is going on with Nest Protect stock as we are primarily volunteers here. 

If there are any updates surrounding the devices Google usually reports it here: Official Google Nest news and updates | Google Blog .  

bandwiches
Community Member

Understand you are a volunteer, but what option do we really have as consumers? I don't want to buy another one of these at $150 per device only to get 70% life and be blindsided by an "unannounced" discontinued product.

Do Google employees not moderate these forums? I seriously doubt this is 100% managed by only community volunteers.

If Google moderated these forums actively, I feel like I wouldn't be able to voice my findings to other users like I do. We've been able to get Google employees to post something in here VERY rarely.

- Once after a thread with hundreds of replies and over a year old, after a tech website linked to the thread. Just so they could tell us getting the protects into Google Home was "on the roadmap" and disappear just as fast as they came. But not before locking the thread.

- The second time, after a user in Australia had an issue and could not reach support because the phone number for the whole continent was out of service. He found a mod list and ran down the tags. (I don't think they ever resolved his issue or gave him the refund he deserved.)

As a former firefighter, and owning 4 detectors between 2 homes, I wouldn't recommend anyone buy these as a new system anymore. All the evidence points to these being in the tail end of the product lifecycle and there's too many unaddressed safety concerns as well. (Not necessarily to the point of "omg you have to replace your whole system today" but 🤷 situation varies.)

Mine expire in 2028 and i'm honestly waiting for Google's discontinued notice to drop any day now. (Hopefully they give notice, instead of having them just fail to connect one day, and silently stop connecting to the app.)

I can't imagine anyone buying these new and having them last for 7-10 years from now. (Wait I meant 5-8 years with that expiration date issue.)

Patrick_Caezza
Diamond Product Expert
Diamond Product Expert

@bandwiches 

Google's long-standing policy is to not comment on any plans or equipment that may or may not be in the works until it is officially released.


To ensure that I see your reply, please tag me using @Patrick_Caezza

Every company hides behind community forms, but you gotta try.

bandwiches
Community Member

For future readers, this product line is not discontinued but just "out of stock" with no indication of when it will be restocked.

For those who purchase a device and find it arrives with less than 10 years life left, they will offer replacement warranty.

 

Source: Google 1 Support handed me off to Nest Protect specialist.

DanCoco
Community Member

Whomp Whomp RIP 🪦⚰️🕊