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False alarms on 2 Nest protect alarms

DCMath
Community Member

We continue to be plagued by false alarms from now two of our best protect smoke alarms. It happens randomly when we are home and there’s no smoke, no steam, and we are just sitting there working from home. We’ve even gone into the attic to check that nothing is wrong. We’ve cleaned them, changed batteries, removed them from the network and reset them and still the go off. I checked to see if they’re still under warranty because they don’t expire or need replacing until 2030. It doesn’t seem to me that both should be expressing false alarms so frequently less than half way through their life. Help please!

1 Recommended Answer

Derickf
Community Specialist
Community Specialist

Hi @DCMath ,

I appreciate you taking the time to post in the community. I'm sorry to hear that you are having unexpected alarms on your 2 smoke alarms. This situation needs further assistance.

Please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help. 

 

Keep me posted, 

 

Best regards,

 

Derick

View Recommended Answer in original post

1 REPLY 1

Derickf
Community Specialist
Community Specialist

Hi @DCMath ,

I appreciate you taking the time to post in the community. I'm sorry to hear that you are having unexpected alarms on your 2 smoke alarms. This situation needs further assistance.

Please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help. 

 

Keep me posted, 

 

Best regards,

 

Derick