hello
Ì already wrote. Someone called LANCE answered to me. I did notre answered on time. So our conversation was erased. Below my new mail. The Nest protect still does not work. I ve tried 20 times at least. Below at the bottom of the mail the LANCE's mail in red asking me to try very usual process i ve done many times before he wrote me. PLS read my mail below. It was returned to me because LANCE erased our conversation. This was my answer. I ve tried everything he admises I also posted a screenshot of what the goole protect says when I enter the wifi password.
I don't know what to do with that (bad) product.
thanks
MM
hello, I did not write back to you. I did not have time. It is a lot time lost for a very bad product. What a shame. A product of that cost which is correctly manufacture and designed. When I think to the size of google I am stunned.
The LED color is blue. And the router has always been 3 m from the Google Nest. In fact, the Google Nest was at the same distance from the router for several years before it stopped working. So distance is in no way a rational reason.
As we have iOS devices I also checked that access to the local network for the NEST application was authorized. It was and always has been.
I checked the password several times. I copied it directly from my device's password manager. So no error is possible because my device is connected to the right network, i.e. ours with the password.
When I enter the password, the Google NEST application gives me this error. I've attached a screenshot of the malfunction. It's unbearable. Is there any way to update the google Nest by plugging it into a computer or unless you take control of it?
Please believe that I have the necessary and sufficient computer knowledge to operate a product with a Bluetooth or wi-fi connection. I even know how to set up a router with subnet masks...
Thank you.
LANCE'S MAIL :
Hello mani4A4, Thanks for visiting the Google Nest Community and sharing all the steps you have tried to fix the issue. I’m sorry to hear that you’re having trouble connecting the Nest Protect to the Wi-Fi network. Let’s check it out. A few questions: How far have you gotten in pairing your device? What’s the color of the LED status light? How far is the device from the router? Can you connect to the internet with other devices? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair? Those devices could interfere with the Wi-Fi or Bluetooth signal. If you haven’t done so already, please try the troubleshooting steps below: Reset Nest Protect and erase all settings. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc. Cellular data should be turned off. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Nest app. Start adding the device back to the Nest app. Let me know how it goes. Best, Lance
