Hi all,
I'm curious if anyone has actually had their promised refund from Google - due to the non compliance of Google Nest Protects in Scotland (though from what I read it's more parts of the world where they have compliance problems now...).
I've been in dialogue with Google since September last year on this topic! After a very lengthy and the most convoluted process (50+ emails, chat etc, back and forth), I returned our 9x Google Nest Protects to them (as per their request and shipping labels they sent me). After chasing several times, I was finally told my full refund would take up to another 8 weeks to process (to be fair that was 6 weeks ago). Still no signs. Based on past experience, I have zero confidence that Google will complete the refund in the next couple of weeks.
Google's customer support is so so so broken it's quite unbelievable. As per other people's experience, I've never ever had such poor service. I'm assuming Google senior management aren't even aware of the awful customer experience. I did actually write to Google UK HQ to complain a few months ago, but never got a reply. Certainly put me off buying from Google again....
I'm majorly out of pocket now, as we replaced our expensive Google Nest Protects with equally expensive but compliant Fire Angel Pro Connected system back in January (BTW - works perfectly, regulation compliant, and unlike Google, their customer service is super fast and easy to deal with!!!).
Anyway, can anyone confirm if they have actually received their promised refunds from Google?
Cheers!
