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Nest Protect

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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 208 replies
  • 5 kudos

Google hub won’t reset

Unplugged and pushed the volume but but still won’t reset. Now what?

by Not applicable
  • 3 replies
  • 0 kudos

Nest app won’t login to control thermostat

 this has been happening the last 3 months, can’t get into it to sort out our thermostat when we’re not home. It’s really annoying and frankley not helpful. I’ve deleted the app and re downloaded it and still won’t let me in. Keep coming up with this...



i have been hacked vu someone that is using the Google nest Änd I would like for you All to Figure out who is doing it Änd put a stop to it please, it has been going on for about four months now and I am really tired oft it! Thank you so mua,ch!,,

Tayta1973 by Community Member
  • 1 replies
  • 1 kudos

Replacement wire connector for Nest Smoke Detector

Hi, looking for Replacement wire connector for Nest Smoke Detector. I have one and when I moved I lost wire connector. I called support and they said they can't provide one which was disappointing as now my Nest Smoke Detector is of no use

Ali_H by Community Member
  • 7 replies
  • 2 kudos

Nest Protect after new furnace

Hello. My furnace died and thank goodness I had next protect…. In fact all 7 of the devices detected Carbon Mono. We have now had the furnace replaced but the rings on all of our devices are still glowing yellow. I pressed the button to see what the ...

Jayburr by Community Member
  • 1 replies
  • 0 kudos

How do I add Nest Protect that is out of reach?

So we bought a home a year ago and I can't add one of my nest protects because it is too high on the ceiling (out of reach) for me to scan the barcode. Is there a way to add the product by long pressing the button if I find a pole or something to rea...

Prabs by Community Member
  • 10 replies
  • 0 kudos

Nest Protect path light won’t turn on

I just installed 3 nest protects in my house. For 2 the path light works fine but not the 3rd. The green light turns on when you turn out the lights but the path light doesn’t turn on when you walk under the device. I have tried to adjust using the a...

DH8783 by Community Member
  • 1 replies
  • 0 kudos

Lost bracket to hang nest smoke detector on ceiling

The mounting bracket for my nest smoke detector was misplaced during a flood in my basement which required the gutting of my basement. My nest thermostat is in perfect working conditions but I have no way of hanging in back on the ceiling. How do I g...