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Nest Protect

Forum Posts

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 243 replies
  • 7 kudos

Nest protect mounting bracket support

I just got off a very frustrating 30 minute chat with the nest protect support team and because my 2 smoke detectors are out of warranty they refused to give me mounting brackets which were lost in a home remodel.They have the ability to send out the...

nest protect smoke sensor failure 1 year old

My nest protect starts chirping at early morning like 3-5 am. I tried to reset it by long press and it does a self test followed by " everything is fine" message. Later it starts chirping next morning. This has gone on for 1 week now and I've tried t...


How to get ahold of a person @ Google.

No matter what your problem, if you can’t get an answer pretty quickly on the Community chat then scroll to the bottom of the page and submit a claim. You should get an immediate phone call (the wait time will be expressed after the service call come...

LocheMess by Community Member
  • 1 replies
  • 0 kudos

Battery needs to be replaced

My nest protect continually says I need to replace batteries. I have replaced them twice but the message comes back within two hours. Do I have a faulty nest?

Vin2 by Community Member
  • 4 replies
  • 0 kudos

Smoke Detector won't clear alarm

HiI have 3 battery powered Protector smoke detectors in my home.Last month when getting my boiler replaced, the plumber generated alot of dust which set the alarm off.As a result, I had to take the batteries out of the alarm until work was complete.H...


I took down all of my Gen 2 smoke alarms and reset them back to factory setting. I can not reconnect them to my wifi. When I go to add a new product and scan the QR on my phone takes me to the set up . I choose a location , then one of my thermostat ...

Nest App - all devices disappeared

all devices in the nest app disappeared and Nest app behaves like I start for the first time. It seems it doesn’t recognize my Google account anymore though it let me log-on as usual.What can I do to recover my home with all devices ?

Stefan1 by Community Member
  • 10 replies
  • 0 kudos