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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3752 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 139251 Views
  • 243 replies
  • 11 kudos

Nest protect

I changed nest protect battery 3 months ago, it message me it is low battery. In fact within lady year I changed the batteries 3 times.

fdehkordi by • Community Member
  • 501 Views
  • 1 replies
  • 0 kudos

Protect will not connect to WiFi

I purchased my six Nest Protects (2nd gen) a couple of years ago. Half of them are battery and half are wired. I eventually got them all connected to WiFi and installed. Things went fine for a while. Then one unit would show disconnected from WiFi. A...

KEDavis by • Community Member
  • 1105 Views
  • 4 replies
  • 1 kudos

I cannot factory reset by Nest Protect

I have started using the Nest Protect again after several years, and I cannot factory reset it. It just keeps telling me that it is ready in the living room. Please help

Error P013 keeps trying to connect to the first device I installed.

Reinstalling after changing network provider:Install the first protect no problem: The second one tries to connect the the first one and I get error P013I have done everything I can find: Disconnected the first one: Removed all devices from app and t...

avdog by • Community Member
  • 608 Views
  • 2 replies
  • 0 kudos

I lost the parts to my nest protect

I have the nest protect device itself and the backplate, but i lost all the parts required to hard ware it.Can I pay to have the parts shipped to me?

Nest Protect and Alexa

So, I suppose I feel trap to some tightrope walking on Google's part with Nest Protect. I hated it when Google bought Nest. I just purchased three Nest Protects for my home with the understanding that it does work with Alexa and yet, to get them to s...

grjtoo by • Community Member
  • 1640 Views
  • 1 replies
  • 0 kudos

Home safety for a disabled person

My dad is paraplegic and recently moved in with me. He lives in an apartment detached from the main house where I live. He is wheelchair bound during the day and bedbound during the night and cannot transfer without assistance, so I am trying to do w...

Stmcatee by • Community Member
  • 1418 Views
  • 4 replies
  • 0 kudos

Gen2 False Alarms

Just installed 6 new second generation smoke/CO detectors and one of them starts alarming for smoke which sets off the others. No smoke or fire or kitchen/shower steam present. Took the one alarming detector out of the network, problem persists excep...

DMB14414 by • Community Member
  • 677 Views
  • 2 replies
  • 0 kudos

Nest Protect Smoke Alarms going off for no reason

We have a Gen 2 Nest Protect throughout the house (7 in total). A few weeks ago, they started going off without warning at very odd times. First it was just one of them and so we removed it and took out the batteries. Now, another one is going off an...

After router upgrade, App can not connect P023

Nest fellows good evening,I have three Nest Protect devices 2nd generation, router was changed due fiber optic upgrade, I changed the password of the network, but now we can not get connected, two of them still with old settings, one of them I reset ...

Tajin2310 by • Community Member
  • 665 Views
  • 1 replies
  • 1 kudos
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