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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 112520 Views
  • 243 replies
  • 8 kudos

Just downloaded this app

Would definitely like more privacy and security around my house with good things to come in the future...

Nest Protect does not connect to Nest App - Hint for a Solution

Hi,I bought 8 Nest Protect's Gen 2 in 2018 and got them up and running at that time quiet easy.However, we renovated our house, took the Nests off-line for 2 years and now that i tried to set them up...Horror... It took me 4 whole days and it was pur...

LJ2500 by • Community Member
  • 1236 Views
  • 5 replies
  • 2 kudos

No response to a warranty claim I put in for a Nest Protect

I put in a warranty claim for the Next Protect Gen 2 approximately 3 months ago and haven't heard anything. I submitted all the required documentation as well. My Protect sensor malfunctioned and after cleaning it like suggested, it worked another fe...

Glech by • Community Member
  • 514 Views
  • 2 replies
  • 0 kudos

Replacement under warranty

Our Nest’s red light and smoke warning won’t go off. It was triggered by steam. There is less than a month left on the warranty but every time I go through the process to make a replacement claim I get the message Sorry, this page can't be foundAny a...

_cc_ by • Community Member
  • 888 Views
  • 3 replies
  • 0 kudos

Nest migration

Theres a lot of discussion regarding the end of Nest protect secure and discussion over cameras. can someone please confirm if i will now need to replace mynest doorbellnest protect smoke alarmsNest thermostatYou pay premium for these items and then ...

Warranty Statis

Hello, I need help checking the status of a warranty claim filed on my Nest Protect. The claim was filed around July 21 2023. I do not have the case number due to switching phones and losing my emails. Help please!

Nest Protect model 06A (gen2) will not factory reset

Hello, I have a Protect unit that will not provision via the app, nor am I able to factory reset it to erase the previous settings. Firmware is 3.1.0.9. I run through the "erasing all settings" procedure, it counts backwards from 10 and says it compl...

iherrick by • Community Member
  • 2206 Views
  • 13 replies
  • 0 kudos

Nest Protect Mobile Notifications Not Working

It looks like Google is doing everything they can to keep consumers from talking about the miserable support on the Nest vs Google Home apps and the Nest Protect as they keep closing discussion threads. I wanted to share one thing I found that even G...

jbg117 by • Community Member
  • 676 Views
  • 2 replies
  • 2 kudos

Nest Protects Won't Reset

I have THREE hardwired Nest Protect Gen2s and ONE battery-powered Nest Protect Gen2. NONE of them will factory reset. ALL of them are complete junk now. NOBODY at Google Nest would help. Now I have to spend $500 on four new units. Just a warning to e...

jzacuto by • Community Member
  • 447 Views
  • 1 replies
  • 0 kudos

Nest Protect purchase

I’m looking to purchase Nest protect for my home. I am getting mixed information on the internet about what google is discontinuing. Will the Nest Protect continue to work after April 2024 and if the Nest app is not working anymore then what app will...

RyanD1 by • Community Member
  • 653 Views
  • 2 replies
  • 1 kudos
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