09-05-2021 12:15 PM
09-10-2021 03:53 PM
Did the blackplate crack or did the screws just go through the plastic? would you be able to use 2 small washers between the plastic? Basically sandwich the plastic part with the 2 washers, put the screw through and attach to the electrical box.
09-29-2021 12:08 PM
Hey Thatguy,
I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble with the back plate.
Best regards,
Jake
09-29-2021 12:14 PM
Hello Jake,
No, two of the backplates broke when I tried to install, so I am not able to use my Nest Protect devices.
10-05-2021 02:06 PM
Hey Thatguy,
I am sorry for the late reply. I have escalated this to a higher Team who will be in touch with you over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.
Best regards,
Jake
11-17-2021 02:24 PM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS
01-12-2022 07:26 PM
Hi Jake-
I just bought new battery-powered Nest Protects to replace my wired Protects (which expired after 10 years). The backplates are different (as many in the community have pointed out) and there doesn't seem to be a way to install them without MacGyver by your side to jerryrig it. Are you aware of an easy solution? Thanks.