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I logged out of the Nest app and when I logged back in all my homes and devices were gone

markspencer
Community Member

I'm also about 85% sure I never crossed over to Google home. And like an idiot I'm not even sure what email i used to set up all my nest equipment in the first place - but when I tried to change password for the email address I thought I used to set everything up I never get a change password email back....ugh! I wish I could push a button on one of my NEST items and it would send an email to my original account email so I could at least know where to focus my energy

 

Thanks

4 REPLIES 4

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Can you search your email history for emails from nest , to help identify which account you used ?  The alternative is to factory reset everything and start from scratch but I definitely understand not wanting to take that route ?

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Ashepherdson. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

rskhalsa2711
Community Member

I faced the exact same problem today - after logging  back in all my 5 nest devices(2 outdoor cameras, 1 Hello doorbell, 2 thermostats) were removed. I had to add each one by one.

All my history from cameras and terhmostats is gone,

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS