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I lost Wi-Fi connection to Protect. Do I need to take off ceiling to reconnect?

Community Member

I did connect before it was installed but have now lost connection. Do I need to remove from ceiling to start over again? I’ve seem to try everything else 


Platinum Product Expert
Platinum Product Expert

Try these steps:

  1. On the Nest app home screen, tap the Settings cog.

  2. Select your Protect.

  3. Under “Device options,” tap Wi-Fi connection.

  4. Tap Next. Nest will attempt to connect to your Protect, and it will start looking for nearby Wi-Fi networks.

  5. Select your Wi-Fi network and enter the password. Your Protect should automatically reconnect.

If you may see an error, you can find instructions to troubleshoot when Nest Protect is offline in the Nest app.