My apologies for the delayed response. I wanted to reach out and ensure you are good to go. Please let me know if you are still having any trouble with getting a new backplate for your protect.
I am sorry for the late reply again. I have escalated this over to a higher Team who will be in touch with you over the next 24-48 hours about the backplate. Please be on the lookout for an email from our Team with more details, and let me know if you have any trouble seeing that.
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,