I lost my nest protect mount/backplate during a move. How can I get a new one?

[sjunk]

I need a new backplate/mount for my 2017 nest protect. Can anyone advise me how to obtain one? Thank you!! 

[Jake]

Hey sjunk,

My apologies for the delayed response. I wanted to reach out and ensure you are good to go. Please let me know if you are still having any trouble with getting a new backplate for your protect. 

Best regards,

Jake

[sjunk]

Hi Jake, 

I am so happy to hear from you! How can I go about getting a new backplate for my fire alarm / co2 detector. My serial number is 06AA01AC511704T1. 

Are you able to send me one? I’m happy to pay for it. I really want to get my protect mounted on the ceiling. 🙂 

Thanks,

Shannon 

[Jake]

Hey sjunk,

I am sorry for the late reply again. I have escalated this over to a higher Team who will be in touch with you over the next 24-48 hours about the backplate. Please be on the lookout for an email from our Team with more details, and let me know if you have any trouble seeing that.

Best regards,

Jake

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS