12-20-2021 11:24 AM
I have a new nest protect to add to my account. It's for my office that is on another WiFi. It won't install with out having another nest protect to connect to. How do I go around this?
12-24-2021 07:32 AM - edited 12-24-2021 07:35 AM
I'm assuming you already have another Nest Protect at your home, with a different Wi-Fi network to your office. Each "home" in the app can only have one Wi-Fi network, so the Nest Protect you're trying to setup at your office is trying to get the Wi-Fi information from the Nest Protect in your home, which it can't as it's not connected to the Wi-Fi at your office.
To solve this, you'll need to create a new "home" in the app for your office. Then when you're setting up the device, it will ask you to select your office Wi-Fi network, and not try to get the Wi-Fi information from your other Nest Protect.
03-11-2022 09:47 AM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
P.S Thanks for your help, @David_K!
03-14-2022 11:09 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.