11-28-2022 05:17 PM
I am having a similar issue to what was addressed here: https://www.googlenestcommunity.com/t5/Nest-Protect/Nest-Protect-batteries-burning-hot-amp-Nest-supp... and here: https://www.googlenestcommunity.com/t5/Nest-Protect/Issue-with-scalding-hot-battery-in-nest-protect/...
I was studying in my office, where one of my next protects resides, and was startled by a loud chirp. Nothing else in the room could have made a noise like that, so I checked my nest protect and as I was taking it off the ceiling, my app alerted me to an extremely low battery. Ah, that explains it I thought. I opened up the battery compartment to swap them and was greeted by the faint smell of what I can only describe as hot plastic/burning rubber. I pulled the batteries out and one of them was BURNING hot. Like boiling water hot - could barely touch it. I put fresh batteries in the device and it seems fine for now, I will be monitoring it very closely.
The hot battery remained hot for quite some time and I moved it outside using rubber tongs to cool off. I am concerned about how hot it got for sure. I have 7 nest protects and man, I really hope this doesn't turn into a widespread problem. I invested in these to protect my home from fires, not to potentially cause them.
I called Nest Support, they filed a case with "Nest Safety" and said they will be following up with me. Case number 3-6067000033096. I wanted to post the issue here as well, so that it's documented in the community, as it seems like an issue that is potentially widespread.
11-28-2022 06:41 PM
Hi iconzo,
Oh no! I’m sorry to hear that. I’ve reviewed the case ID you shared. The case was escalated to our device safety team. Rest assured we're on top of this and you'll hear from us once we get a word.
Thanks,
JT
12-01-2022 02:44 AM
The exact same thing just happened to me at 4 o'clock this morning! Very concerning that something that's supposed to protect you from fire could actually CAUSE a fire!!
12-01-2022 07:03 AM
Contact Nest Support, it’s likely they’ll replace it, a they did for me. Good luck!
12-03-2022 02:38 PM
Hey folks,
iconzo, awesome! Glad to hear that our device safety team was able to send you a replacement.
CariWasi767, I’m sorry for the trouble here. Let’s investigate this — could you fill out this form and let me know once you’re done?
Best,
JT
12-06-2022 04:05 PM
Hey CariWasi767,
We haven't received your form. Were you able to fill it out? Do you still need help?
Regards,
JT
12-09-2022 04:17 PM
Hey CariWasi767,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
Thanks,
Archie
12-01-2022 07:02 AM
Update: Nest Safety reached out to me, collected some information and overnighted me a brand new Nest Protect. Very happy with how this was handled. Hopefully that’s the end of it and my other 6 devices don’t have the same issue.