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Mounting bracket too small on battery version of nest protect

zain
Community Member

I am mounting the battery powered version of Nest Protect Gen 2 and the mounting plate does not line up with the screw holes I have. 

I believe the wired version has a mounting bracket that would work. How can I get a new mounting bracket?

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey zain,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey zain,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

zain
Community Member

I ended up getting a wired one as I got no reply. It's a product defect that should be fixed.

Jake
Community Specialist
Community Specialist

Hey zain,

 

I am sorry to hear about the trouble. Glad you were able to resolve the issue though. With that being the case, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post. 

 

Best regards,

Jake