Need replacement

[Unhappycust]

Trying to return a google nest protect that I’ve had only for 6 months and the smoke sensor is not working

[JillG]

Hi @Unhappycust 

You will need to contact support directly for that rma. See this link: Contact Us - Google Nest Help 

[EdwardT]

Hi folks,

@JillG, thanks for the help!

@Unhappycust, thanks for reaching out. How's it going? were you able to check the link that JillG provided? Let us know if you have questions and we'd be glad to assist.

Thanks,

Edward

[EdwardT]

Hi Unhappycust,

I understand this has been a frustrating experience. We'll make sure to learn from this and take it as an opportunity to improve.

Thanks,

Edward

[EdwardT]

Hi Unhappycust,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward