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Nest App Times Out When Adding a New Smoke Detector

crabbyermine
Community Member

Nest let me know that one of my Nest Smoke Detectors was about expire.

I purchased a replacement from Google Store.

When I go through the steps to activate and add it to my Nest Network, the Nest App on my iPhone 12 Pro Max times  out.

I have done this many times before without issue.

I have tried to manually add the device, and scan the QR code, and both fail.

Please help me Google.

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there,

 

I'm sorry to hear about the issues you're having and understand that it can be confusing but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

 

Please let me know. 

 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

 

Have a great day,

Garrett DS