09-23-2022 09:22 AM
all devices in the nest app disappeared and Nest app behaves like I start for the first time. It seems it doesn’t recognize my Google account anymore though it let me log-on as usual.
What can I do to recover my home with all devices ?
10-09-2022 10:12 AM
Hello Stefan1,
Thanks for posting and sorry for the late response. I know how it feels when you can't control your devices anymore from your Nest App.
To know more about this, I'd like to ask some questions:
Keep me posted.
Thanks,
Emerson
06-15-2023 05:33 PM
It’s none of the above. Everything has just disappeared even on my google home app?
10-12-2022 04:02 AM
My iPhone has just restarted after a small ios update. I went to the NEST app and asked me to log in again. I did this but none of my devices are listed in my Home. This weird situation happened a few days ago and the only way I got them back on was to completely do a full reset of each thermostat but don't want to keep having to do this. You obviously have a glitch at your end. Please help me get my Thermostats back up on the app.
10-31-2022 11:30 PM
I met the same problem today. I only have one device in my nest app, it was fine yesterday but today I found I was logged off nest app. When I log back on, I don’t see the thermostat any more. I don’t want to have to reset the thermostat and set it up again. Is there a way to get the device back on the nest app?
11-01-2022 07:15 AM
It would be really strange for all of your Google Nest devices to disappear from your Google Nest "home/structure" without any action on your part. Do you by any chance have more than one Google Nest "home/structure" set up in the Google Nest app? (The name displays at the top of your initial screen in the app.)
11-01-2022 08:03 AM
Sorry it was my bad yesterday. I found it was because I logged into a wrong account. After switching to another account, I can see my device now. Sorry for the noise.
03-27-2023 08:50 PM
I have had all my thermostats disappear. I have only one account, have not migrated or changed email addresses and only have one home structure.
04-22-2023 03:58 PM - edited 04-22-2023 04:00 PM
Okay my Nest protect disappeared. I did have two home addresses - the same. So I thought I deleted the extra one - which evidently was not the extra, but the main one. I thought it would be a simple thing to scan them again and add them to the app again. Nope. It says it can't scan it. Does this mean I have to reset all the devices and start all over, or are they hidden somewhere in my app. They aren't in devices -- because I burnt some rice and the alarms went off and there was nothing there to stop them.
04-22-2023 04:17 PM
If you had cameras, doorbells, or Nest Hubs and you deleted the Google Nest "home/structure" containing them, I would say yes, you'd have to do a factory reset before reinstalling them in another Google Nest "home/structure". But we don't have Nest Protects, so I don't know for sure.
04-22-2023 04:25 PM
Yep, I had to do Factory reset.