Nest Protect 2nd Gen Yellow Ring Light

[Mini1]

Hello all,

have 5 hardwired Nest Protect 2nd gen devices installed……connected to Xfinity XB8 on the 2.4GHz band

devices will randomly display yellow ring light after ambient lighting sensor detects light change

app shows all devices connected

occasionally devices will completely fall off WiFi and refuse to reconnect without manual reset button on device 

Nest has replaced 2 of the devices under warranty after exhaustion all troubleshooting 

the replacement devices started the yellow ring light the day after installation 

Manually resetting the devices will clear the ring light for 24-48 hours. Original devices were installed about a year ago and run fine for about 6 months then randomly started having problems.

Google support doesn’t know what else to do…..how do I fix this?

[luciaaa]

Hi, @Mini1,

Thank you so much for reaching out to the community. I apologize for the connection issues with your Nest Protects. I’m happy to assist you!

To provide you with the best assistance, please provide the following information:

• When the ring turns yellow, do you hear any error messages or chirps?
• When was the last time you replaced the batteries?
• When did you purchase the devices?
• Are there any nearby devices or appliances that might interfere with Wi-Fi or Bluetooth signals?

Since you let me know this is a repetitive inconvenience and you already replaced 2 smoke alarms, please try with these basic troubleshooting steps:

• Remove the Nest Protects from the Nest app 
• Restart the router and restart your mobile device. 
• Perform a factory reset on the Nest Protects. 
• Set up the Nest Protect. 

Test the Nest Protect for the following 24–48 hours, and please let me know how it goes.

Best regards,

Ana 

[Mini1]

I have already tried everything mentioned with the assistance of Nest tech support. They started replacing the units thinking that would solve the problem but it was returned.

[luciaaa]

Hi, @Mini1,

Thanks for following up. I appreciate all the efforts made. I'm sorry to hear that the steps you took didn't resolve the inconvenience with the Nest Protects. To continue assisting you, please fill out this form with all the necessary information. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.
 

Please don't hesitate to reply if you have any questions or require further assistance.

Best regards,

Ana

[Mini1]

I have completed the form. 

[Guarcax]

Hi there,

Thanks for your reply. We've received your form and appreciate the details you provided, but we need you to fill out the form again, and please remember to fill all the spaces with the required information, like your username on the community and thread link.

Feel free to reply to this post.

Regards,

Daniel.

[Mini1]

Resubmitted 

[Guarcax]

Hi there,

We've received your form and appreciate the details you provided. Please keep an eye on your mailbox and spam, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards,

Daniel.