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Nest Protect Backplate needed

BROY34
Community Member

Our backplate was lost in our home renovation. I cannot find a resource online to get another one. Can anyone help?

9 REPLIES 9

boaconrp
Community Member

I need one too!

Zaphod-one
Community Member

I need one also

Navareen
Community Member

I need one as well.

johnej1
Community Member

Same. I need 8 of them.

sdafgdasgafdg
Community Member

Same, chat support just acted like I asked for the universe in requesting one.

Navareen
Community Member

I called up their support number, asked for two and they said they would send them to me, not even charge me for them.  They ended up sending me two completely new nest protects for free.  

How long ago did you purchase your Nest Protects?  They told me I was out of warranty and couldn't be helped.

mpnestaccount
Community Member

I also need a replacement backplate as I lost mine while renovating and can’t seem to find one to purchase anywhere.

Hi, I managed to get a replacement using the nest app and using support. Top left there are the 3 lines. And there you will find messages and an orange support icon. Explained my problem and they sent the item to me for free! Good luck!