Nest Protect - Keeps giving a Low Battery Warning (even with new batteries!)

[ajx22]

One of my two Protects keeps stating that the batteries are low. I tested them with a battery tester, and they weren't showing as being low. Put them back in, and the warning went away. 24 hours later = the warning was back, and yet they still tested as being fine.

Ordered new Energizer Ultimate Lithium AA18 batteries. The new batteries all tested at the same level as my old ones, but I replaced them with the new ones.

I'm now getting low battery warnings - again - and the top process is repeating.

What is going on?

[RenzJ]

Hi ajx22,

Thanks for posting here in the Google Nest Community forum.

We're sorry for any trouble this may have caused you. I appreciate you posting and updating us on your efforts to address your concern and find a fix. The team would like to learn more about this. Please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Cheers,

Renz

[ajx22]

Submitted as requested.

[RenzJ]

Hello ajx22,

Thanks for the update, we got your form. One of our support team will reach out to you via email. Once you receive an email, please reply to it and continue the conversation there.

Best,

Renz