Nest Protect Migration Error

[Nate5]

I was able to set up my nest but I get an error when I try to migrate my nest account to my google home account. It says “an unexpected error has occurred”. I’ve tried multiple times with nothing working

[AntCon]

I’m getting the same error.  Y’all should have just kept Nest as is and left out the migration. Now the best app is trash because of lack of updates.

[Nate5]

Any help on this? I can’t add anyone to my Nest Protect account until this gets fixed

[aatienza]

Hey folks,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. To confirm, are you using your personal Gmail account? What phone are you using (Android, iOS)? Could you migrating your account using a web browser? Also, I'd suggest using a Chrome browser to migrate. Let us know how it goes.

Thanks,

Archie

[janthadeus]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate your help, Archie.

Thanks,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 

Best,

JT