Nest Protect Temperature sensor showing offline.. Starting about a month or so ago..

[DawgsRulz]

I worked with Google support today and we removed and added back in the nest protect and it still shows as offline.  The Nest thermostat is a Gen 3 and it shows the family room, but the master bedroom shows as offline.  The google representative told me that the generation 2 nest protect doesn't have a temperature sensor, but it has since I purchased it almost 3 years ago.  When I test the Nest Protect it is successful.  The representative told me to call back once I found the temperature sensor in my master bedroom, but the Next Protect is all I have ever had in my bedroom.  

[aatienza]

Hey DawgsRulz,

I'm sorry for the delay and trouble. Let's see what's going on — could you share with us your Case ID with our support team so I can take a closer look?

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie