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Nest Protect and Nest Cam not communicating with each other

-Craig
Community Member

I have recently upgraded my Nest Protect, as previous versions were past the end date.

I now have a new Nest Cam, but I don't seem to be able to integrate the 2 nest devices.

I should be able to video capture from the Nest Camera when there is a smoke or carbon monoxide alarm, however the Nest App does not see the Nest Cam. The Google Home App does not see the Nest Protect device.

I now know some of new products must be used with Google Home App and some with Nest App (not clear when purchasing, as they both have same packaging), but is there a way to get the Google Home App to see the Nest devices in the Nest App, and vis versa?

1 ACCEPTED SOLUTION

-Craig
Community Member

OK, after a lengthy chat with Google support, I am told this feature is only available in the US, and not available yet in UK, I am not convinced by this.

 

View solution in original post

6 REPLIES 6

Ozeami001
Community Member

I have the exact same issue. Have tried everything but the instructions provided by google are not clear and the nest app does not see the camera and the home app does not see the smoke detectors. 

Additionally I have 1 home with 18 protect units and home app is not letting me add a camera to that home at all.

-Craig
Community Member

OK, after a lengthy chat with Google support, I am told this feature is only available in the US, and not available yet in UK, I am not convinced by this.

 

View solution in original post

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Jeff
Community Specialist
Community Specialist

Hi, -Craig.
I just wanted to jump in real fast to see if you saw Brad's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

-Craig
Community Member

Hello Jeff, no its not sorted, the Nest Protect still does not work with Nest Cam.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.