Nest Protect - intermittent green light

[MelEagan]

One of my nest protects has the green light intermittently glowing. The app says everything is OK. Not sure what’s up

[EmersonB]

Hi MelEagan,

I know how confusing this is. Let's check our options to sort this out. To confirm, are you able to reach the actual Nest Protect? If so, please follow these steps:

• Press the Nest button once.
• When it says “Press to test”, press and hold the button until you hear, “Checking the network”. The light should rotate green briefly and then stop.
• Wait another minute or 2 and then check the power status in the app.

Looking forward to your response.

Thanks,
Emerson

[EmersonB]

Hey MelEagan,

I just wanted to follow up and see if the steps above work? Let us know if you have more questions in mind.

Regards,
Emerson

[Jake]

Hey MelEagan,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake