Nest Protect is offline

[JonasNest]

Hi

I have multiple Nest protects v2 and one of them stays offline. I have already tried to reconnect it to Wifi with the Nest App. If I look into my router, it looks like it is connected because the IP adres is matching with the information displayed in the Nest app. My router got a reboot. However, sometimes when I’m using the App, it says that it’s having troubles connecting to the Nest services but the statuses of these services look up and running. I didn’t change any of my router settings and the Nest Protects were already working fine for at least 3 months. Does anyone might have an idea about what might be the cause of this issue?

[aatienza]

Hey JonasNest,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. How far is your Nest Protect from your Wi-Fi router? Are you using a dual-band router (2.4GHz and 5GHz)? Also, did you make any changes to your Wi-Fi network?

For additional steps, you can check out this link to Troubleshoot when Nest Protect disconnects or is offline.

Thanks,
Archie

[EdwardT]

Hi JonasNest,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[janthadeus]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Archie and Edward.

Best,

JT