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Nest Protect is offline

Community Member


I have multiple Nest protects v2 and one of them stays offline. I have already tried to reconnect it to Wifi with the Nest App. If I look into my router, it looks like it is connected because the IP adres is matching with the information displayed in the Nest app. My router got a reboot. However, sometimes when I’m using the App, it says that it’s having troubles connecting to the Nest services but the statuses of these services look up and running. I didn’t change any of my router settings and the Nest Protects were already working fine for at least 3 months. Does anyone might have an idea about what might be the cause of this issue?


Community Specialist
Community Specialist

Hey JonasNest,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. How far is your Nest Protect from your Wi-Fi router? Are you using a dual-band router (2.4GHz and 5GHz)? Also, did you make any changes to your Wi-Fi network?

For additional steps, you can check out this link to Troubleshoot when Nest Protect disconnects or is offline.


Community Specialist
Community Specialist

Hi JonasNest,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.



Community Specialist
Community Specialist

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Archie and Edward.