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Update WiFi connection, received error code P023

Msbella
Community Member

I changed my router and tried to update WiFi connection. Received error code P023. I checked router connection, reinstalled Nest app. Still can't add new router and password.

3 REPLIES 3

aatienza
Community Specialist
Community Specialist

Hey Msbella,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What's the make and model of your new Wi-Fi router? What phone are you using to set up your Nest Protect? Also, what troubleshooting steps have you tried to fix this?

Check out this link for additional steps.

Thanks,
Archie

EdwardT
Community Specialist
Community Specialist

Hi Msbella,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

janthadeus
Community Specialist
Community Specialist

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Archie and Edward.

Best,

JT